Kia Picanto

Alles reibungslos verlaufen

When I got to the place the car was supposed to be parken, I Could not find the car. I tried to contact the owner at the phone number by the parking spot, but no answer. It was pouring with rain. After many attempts I received an SMS, saying he was not available. I told them I had rented a car but couldnt find it. I was then informed that the car wasn’t back yet. They gave me another similar car instead. I understand that things happen, but this should have been sorted out before I got there, so I wouldn’t have to walk around and look for the car in the pouring rain. I think the owner should have been a bit more forthcoming and understanding, and phoned me instead of communicating through SMS. Otherwise the car was clean and in decent Condition, and worked fine the entire rental period. But customer service could improve immensely. The reduced score is only due to poor communication.

Ok, but needs the TPMS checking. Needs a clean too