Driver - Guide: book a car for a team member

How to book a car for a team member

First, make sure your team member has downloaded the Getaround app and verified their profile. Then, follow these steps:

1. Search for an instant booking car

Use the standard search on the web. Only cars with instant booking can be booked for a team member. An instant booking filter is available.

2. Select the car and click Book

Choose a mileage package and continue, you’ll arrive on the payment page.

3. Choose the main driver

Start typing your team member’s name in the Select driver field.

• You can select any of the eligible drivers from your company.
• Ineligible drivers appear in the list but can’t be selected. You’ll see why they aren’t eligible (see the error section below).

Note: you can book for yourself by typing your own name. Choose your personal or professional profile depending on your use case.

4. Review the updated rental details

Once you select an eligible driver:

• Choose a protection plan
• Your company’s payment method is applied and can’t be changed.

5. Confirm the booking

Select Confirm and pay.

After the booking is created:

• You will receive a confirmation email.
• The driver will receive their own confirmation email and will become fully responsible for the rental. They’ll receive all the notifications linked to the rental, and be able to extend and add secondary drivers as needed.

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Understanding driver eligibility errors

If a driver can’t be selected, you’ll see a message explaining why. Below is a simplified explanation of each possible case, the cause, and what to do.

Birth date required

Cause: Missing birth date in the driver’s profile.

Solution: Ask the driver to update their profile.

Below age limit

Cause: Driver is younger than the legal minimum or insurance category requirement.

Solution:

• If the car has a high value, try to find a car with a lower insurance category. Usually, city cars that are a few years old have the lowest insurance category.
• Otherwise, this driver may be too young to use Getaround in the car’s country. Learn more in this article.

Licence too recent

Cause: Driver doesn’t meet the minimum licence age.

Solution:

• If they have less than 2 years of experience: they cannot use Getaround yet.
• Otherwise: try to find a car with a lower insurance category. Usually, city cars with a few years have the lowest insurance category.

Incomplete profile

Cause: One or more mandatory fields are missing.

Solution: Ask the driver to update and verify their profile.

Car category not allowed

High-value cars have very strict insurance conditions, and this driver doesn’t meet them.

Solution: try to find a car with a lower insurance category. Usually, city cars with a few years have the lowest insurance category.

Account restricted

Cause: This user might have breached our terms of service in the past.

Solution: Contact Customer Support.

Approval time too short

Cause: The rental starts too soon for the required automated or manual vetting.

Solution: Adjust the start time to allow more lead time or ask the driver to complete vetting beforehand.

Already booked for these dates

Cause: The driver already has a rental or a pending booking request overlapping the dates you’ve selected.

Solution: Change the dates to avoid any overlap.

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Need more help?

If the error isn’t listed or the driver still can’t be selected, contact us.